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Terms of Service

Last updated 9 November 2026

These terms are an agreement between you (or the business you sign up for, the "Customer") and Grovio Labs Inc., a Delaware corporation ("Grovio Labs", "we"), which runs Reach. By creating an account or using Reach you agree to them. If you sign up for a business, you confirm you can bind it.

1. The service

Reach helps you find business contacts, verify their work emails, draft personal emails and send the ones you approve from your own mailbox. Reach is for businesses, not consumers. Features may change as we improve Reach. We will not remove a core feature you pay for without notice.

2. Your account

  • Keep your sign-in secure and tell us at security@reachcrew.app if you suspect misuse.
  • You are responsible for what happens in your workspace, including what your team members do.
  • You must be at least 18 and use a real work identity.

3. Acceptable use

Reach is for lawful, relevant business-to-business outreach. You approve every email, so you are the sender and you are responsible for it. You agree to:

  • Contact people only in their professional role, about something relevant to their work.
  • Comply with every law that applies to your emails, including CAN-SPAM (US), the GDPR and UK GDPR, PECR (UK), the ePrivacy rules of each EU country, the UWG (Germany), CASL (Canada) and their equivalents, and have a lawful basis for each contact.
  • Give a real business name and postal address, honour every opt-out at once, and never disguise who you are or why you are writing.

You must not use Reach to:

  • send consumer marketing, bulk or unsolicited mass email, or anything deceptive, harassing, hateful or illegal;
  • contact people who opted out, or try to get around the do-not-contact list, sending limits or verification;
  • collect sensitive personal data (health, politics, religion and similar), contact children, or build profiles of private individuals;
  • resell Reach data as a list, scrape Reach, probe or overload it, or reverse engineer it;
  • break the terms of your mailbox provider or the rights of others.

We may pause sending or suspend a workspace that breaks these rules or puts other customers' delivery at risk. Where we can, we tell you first and give you a chance to fix it.

4. Your data and the people you contact

You own your content: your goals, offer, drafts and messages. You let us use it only to run, secure and improve Reach for you. For the people you contact, you decide who and why, and we process their data on your behalf as described in our Privacy Policy. A data processing agreement is available on request at privacy@reachcrew.app. You agree not to re-add anyone who opted out or asked to be forgotten.

5. Connected services

Sending uses your own mailbox through Fast Mail Tracker, run by The Seness Company, and calendar features use your own Google Calendar or Cal.com. Their own terms apply to those services. You can disconnect them at any time.

6. Plans, credits and billing

  • Paid actions, such as finding a person, verifying an email or drafting with AI, use credits. Reach shows what an action costs before it runs, and your credit history in the app.
  • Plans renew automatically each period until cancelled. You can cancel at any time and keep access until the end of the paid period.
  • Payments, invoices and sales tax are handled by Dodo Payments as merchant of record, under its own terms.
  • Credits have no cash value, cannot be transferred and expire as your plan describes. Fees are non-refundable except where the law or your plan says otherwise, or where we charged you in error.
  • We may change prices with at least 30 days' notice. The change applies from your next renewal.

7. Ending the agreement

  • You can stop using Reach and delete your workspace at any time from Settings.
  • We may end or suspend your access for a serious or repeated breach of these terms, non-payment, or if the law requires it.
  • Before you delete, owners can download the workspace's data. After deletion, data is removed as described in the Privacy Policy.
  • Sections that by their nature should survive (fees owed, ownership, disclaimers, liability, governing law) survive termination.

8. Our rights

Reach, its software, design and brand belong to Grovio Labs. You get a limited, non-exclusive, non-transferable right to use Reach while your account is active. If you send us feedback, we may use it freely.

9. Disclaimers

We work hard to make Reach accurate and available, but it is provided "as is". Professional data from third parties and AI drafts can be wrong, which is why you review every email before it is sent. We do not promise any particular reply rate or result.

10. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or lost profits. Each party's total liability under these terms is limited to the fees you paid Grovio Labs in the 12 months before the claim. These limits do not apply to your breach of section 3, your payment obligations, or liability that cannot be limited by law.

11. Indemnity

You will defend and indemnify Grovio Labs against third-party claims arising from emails you sent with Reach or your breach of section 3.

12. Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Courts in Delaware have exclusive jurisdiction, except that either party may seek urgent relief anywhere. Mandatory consumer or data protection rights in your country are not affected.

13. General

We may update these terms. For material changes we tell workspace owners by email at least 30 days before they take effect. If any part is unenforceable, the rest stands. You may not assign these terms without our consent. We may assign them with our business. These terms, the Privacy Policy and any order form are the whole agreement.

14. Contact

Grovio Labs Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, United States. Email privacy@reachcrew.app.